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Book Review
Leading with Questions - How Leaders Find the Right
Solutions by Knowing What to Ask
Western culture has conditioned most of us to use telling style in our communications. This style is appropriate at times but often overused. Telling tends to control conversations, shuts off the flow of ideas, and may trigger combativeness or other forms of self-protection. Telling techniques may create stability, predictability, and uniformity, but they do not bring about deeper commitment and creative problem solving. Questioning tends to open people up. It stimulates learning, creativity, and understanding. It requires a conscious effort to reprogram our autopilot responses by paying attention to our conditioned urge to tell and control others.Astute leaders use questions to encourage full participation and teamwork, to spur innovation and outside-the-box thinking, to empower others, to build relationships with customers, to solve problems, and more. Recent research - and the experience of a growing number of organizations - now points to the conclusion that the most successful leaders lead with questions. Marquardt does a nice job of outlining the benefits of leading with questions and providing practical "How To" guidelines on: -
Asking the right questions "I have learned that leadership is not about knowing all the answers. It's about knowing what great questions to ask, and carefully listening to those answers. This book is a timely piece of management wisdom that shows leaders how to ask great questions - questions that inspire, motivate, and empower the organization." - Patrick Thng, managing director, Development Bank of Singapore Back to GL Gems - "Must Reads" for Your Leadership Library
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