
Book Review
One From Many - VISA and the Rise of the
Chaordic Organization
By Dee Hock
Far more
than a riveting inside story of the creation of VISA, One From Many
is an absorbing story of personal and institutional transformation.
Lyrical, profound, often humorous, it explores the ever increasing change,
complex societal problems, and failing institutions that confront us all.
“Every
now and then a book breaks through to new ground in discovery. Looking at
business and innovation together, Dee Hock offers an exciting look at the
role of creative thinking in a sustainable future. I was quite simply
stunned at how this man broke old, staid rules in defining a new theory of
social economics - accessible, personal, and deeply inspiring.” -
Robert Redford |
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“One
From Many is about a new organizational form for human systems in harmony
with the principles of nature and life itself. Anyone who imagines living in
such a future will be captivated by the wisdom of this book. It maps our
journey to purposeful, life-affirming organizations essential for a
sustainable future.” - Stephanie Pace Marshall, Ph.D.,
Founding President, Illinois Mathematics and Science Academy
In One
From Many, Dee Hock chronicles the emergence of a new form of
organization that blends chaos and order, which may be critical to a livable
future, and shows how it is emerging in such effective organizations as
VISA, the internet, World Weather Watch, and Alcoholics Anonymous.
A
beautiful blend of history, biography, and philosophy, this book not only
challenges the way we think about organizations, management, and our
relationship to the world, it's a captivating and inspiring story as well.
I was
personally moved by Hock's perseverance in the face of constant adversity to
bring about positive institutional change. He begins a chapter in the
book with the following quote by Niccolo Di Bernardo Machiavelli:
"There
is nothing more difficult to take in hand, more perilous to conduct or more
uncertain in its success, than to take the lead in the introduction of a new
order of things."
The truth
of this sentiment is clearly illustrated throughout Hock's story. But so,
too, is the dogged determination to live a life of passion, purpose, and
principles with a constant eye on serving the greater good - the mark of all
truly great leaders.
Our
cultural love affair with the mechanistic, command-and-control management and
organizational models of the industrial age must change. In Hock's words:
"We are
at that very point in time when a four hundred year old age is rattling in its
deathbed and another is struggling to be born. A shifting of culture,
science, society, and institutions enormously greater and swifter than the world
has ever experienced. Ahead lies the possibility of regeneration of
individuality, liberty, community, and ethics such as the world has never known,
and a harmony with nature, with one another and with the divine intelligence
such as the world has never seen. It is the path to a livable future in
the centuries ahead, as society evolves into ever-increasing diversity and
complexity."
Peter Senge shares these
comments in the book:
"We
face a mounting range of insoluble problems because the DNA of our dominant
institutions is based on machine age thinking, like "all systems must have
someone in control" and change only happens when a powerful leader "drives"
change. Yet, we all know that in healthy living systems control is distributed
and change occurs continually. But we are so habituated to the "someone must be
in control" mind-set that we fail to imagine real alternatives."
“We will need a
willingness to question our most deeply held habitual ways of seeing
organizations and management. We will need a willingness eventually to embrace
the seeming chaos of an organization that no one "runs" and where we all share
responsibility. We will need to embrace continually mistake-making and
correcting, nature's learning process. And we will need a willingness to
surrender the personal need to control.”
- From the Foreword by Peter
Senge, senior lecturer at MIT, founding chair of the Society for Organizational
Learning, and author of the highly acclaimed book The Fifth Discipline
Back to GL Gems - "Must Reads" for
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